Booking terms and conditions are very important for you and Trekking planner which is an incorporated company under the legal binding of Nepal Government and provides a legal relationship between us. we encourage you to understand it carefully.
Booking and payment policy
- The trip price is quoted in the US $.
- All payments can be made in Foreign Exchange that is changeable by Nepal Government.
- 15% of Full payment should be made in advance either by telex
- Transfer to our bank account or by credit card using our website.
- IF by credit card:(please contact us)-4% bank commission for card processing fees.
Cancellation Refund Policy
Cancellation must be clearly given and should be valid with the approval of the company. If canceled 1 week before the tour is 25% of the total amount if within 1 week 40% of the total amount and no refunds if canceled less than a day. If we are forced to cancel your booked trip for any reason(s), an alternative tour will be offered. If this will not be suitable then we reserve the right to cancel any trip and will make a full refund that you paid. However, we cannot be held liable for any damages and claims.
Passport and Visas
Passport must be valid at least 6 months from return date. Nepalese visa can get from Nepalese Consulate of your country or from an airport of Nepal. The client should be responsible for the cost of the visa.
Trekking Planner will ask for some important and necessary documents from you for legal use and to fulfill the government laws only. We will not be disclosed your any documents for any other purposes. We will always put your documents safe and secured.
Risk & Liabilities
While undertaking tours and trekking activities, Trekking planner will not be responsible for any unusual cases like accident, damages, loss, delay, flight delay and cancellation and any other natural disaster. Trekking Planner reserves the right to modify any arrangements required by and made on behalf of clients.
Personal travel insurance is not included in tour price quoted. Every effort is made to ensure the safety of all. However, as a condition of accepting you on the trip, we insist on you having a personal comprehensive travel insurance policy.
Complaints and Comments
Complaints about a tour must firstly be known by a leader or a guide and will able to take right action and to the company, if not solved. We will always there in your touch even in the tour and trekking so that we can solve your problem very soon. After every tour, you are free to comment us whether that can be negative or positive. You are a part of our family company after you do any tours or trekking so that you can give any feedback or suggestion even from your residence.